How can we help?
License keys, downloads, refunds, compatibility and the RaizeMedia migration. Email is the fastest way to reach us; include your order email and product name.
Email support
We usually reply within 1–2 business days. Include your order email, the product name, your Windows version, and the exact error message or file extension.
Send an emailBefore you write
- Check the FAQ below.
- Try the free trial with the same file.
- Include a screenshot of the error if possible.
- Do not send your license key or full card number.
For order or billing questions, include the email address used at checkout and the approximate purchase date.
RaizeMedia migration: the old raizemedia.com domain is no longer operated by us. Use adeptshare.com for downloads and support@adeptshare.com for help. Existing licenses remain valid.
See the migration page for billing descriptors, downloads and the retired product list.
Common questions.
I did not receive my license key. What should I do?
Check your spam or junk folder first. If the key is still missing, email support@adeptshare.com with the order email and the product name.
Can I get a refund?
Yes. There is a 30-day money-back guarantee from the purchase date. Contact support with your order details; we will try to resolve the issue first.
Which Windows versions are supported?
The products are designed for Windows 10 and Windows 11. Older Windows versions may work but are not officially supported.
Is there a Mac version?
No. The current AdeptShare products are Windows-only. The guides list free alternatives for Mac users.
Why does the software say RaizeMedia?
The current installers are digitally signed by RaizeMedia, Inc. AdeptShare is the new storefront and support home for the same product line. See the migration page for details.
Why does raizemedia.com show another website?
The raizemedia.com domain is no longer operated by us, and we are not affiliated with its current operator. Use adeptshare.com for downloads and support.
The Buy Now button in my app opens a 404. What should I do?
The old in-app link points to raizemedia.com/order.html, which is no longer operated by us. Use the order page on this site to purchase. The software itself is unaffected.
Can I use one license on several computers?
The standard license is for one computer. For multiple seats or a corporate deployment, email support with the number of users and the product you need.
Where can I download the latest installer?
Use the download page. The current installers are version 3.10 and are digitally signed by RaizeMedia, Inc.